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Welcome To Our Medical Insurance Portal.

One Stop Centre For Your Insurance Needs While You Studying in University Of Malaya, The Foremost And Premier Research University (RU) in Malaysia.


Dear Valued Student of UM,

Please take note on the important NOTES below :

  1. This is to inform that our medical card has NO expiry date. Hence, upon renewal of your policy, you may use the existing medical card for Admission in our Panel Hospital.
  2. To avoid any difficulties during admission, please advise us as soon as possible  IF you have changed your passport number . (Email to
  3. You are advise to renew your policy on time to avoid Policy Exclusions re-apply on renewal. Current annual policy period is from 14/02/2019 – 13/02/2020.
    For further enquiry, please visit our office at Ground  Floor, Block E Perdanasiswa Complex, UM or email to us.
  4. Any claims must be submitted to Etiqa Takaful within 6 months from the date of consultation or service.

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Congratulations on having the opportunity to study in Malaysia! This is an important step for your future. It is also an exciting phase in your life as you get to travel and see the world. We, the Insurance provider for UM international students understands that you have your heart in doing well and staying safe. That’s why we go above and beyond with Etiqa Takaful Group Medical/Insurance Plan.

This plan is tailor-made for international students studying in Malaysia based on the specification set by the Ministry of Education Malaysia , This compulsory plan will protect you from unexpected situations and frees you from worries so that you can concentrate on your studies.

Contact & Support


Please contact our 24 HOURS ETIQA HEALTHCARE CALL CENTRE at 1 800 88 9998 or email to the following services :-

  • Hospital Admission/Discharged Matters
  • Requisition/Follow-up of  Guarantee Letterfor Hospital Admission
  • Membership Status and Emergency Cases
  • Latest list of Panel Hospital Nationwide

FOR OTHER SERVICES as per below :-

  • Claims Submission
  • Outpatient Matters
  • Follow-up claim status
  • Other Takaful/Insurance Products/Plan – Travel PA, PA, Motor Insurance
  • Private Car Road Tax Renewal
  • Others

Please contact/email or drop by our Agency Office :-
NZ Network Management Services SdnBhd
Ground Floor, Block E, Perdanasiswa Complex
University of Malaya
50603 Kuala Lumpur
(Near to ISC office)

Tel No :03-7956 9688 / 019-6025970

Any Complaint, please email to


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