This website was developed for University of Malaya international student and to serve as a platform for the student to register and purchase the insurance/takaful on-line, anytime, anywhere. The overall services includes :-

  • To provide general information pertaining to the current UM insurance plan
  • To register and purchase the insurance on-line.
  • To provide general information on claim procedures and claim process flows
  • To upload “proof of payment” of insurance contribution paid by students
  • To check the claim status (reimbursement claim)
  • Other related matters.

Compulsory Medical And Health Insurance  

It is compulsory for each student entering Malaysia to study to have medical insurance. All International Students of University of Malaya must be covered by a locally purchased Medical and Health Insurance (‘Medical Insurance’) appointed by the University.

Insurance Coverage Extension

Students are reminded that it is compulsory for them to have a valid medical insurance package throughout the period of study. International students whose medical and health insurance cover period expires prior to the expiry of their existing student pass are required to top up/extend their insurance. The insurance top up amount should be sufficient to cover them until the expiry of their existing student pass or a maximum of 12 months from the insurance start date, whichever is lower.

The medical expenses will be on reimbursement basis (pay and claim) subject to the policy Terms, Conditions and Exclusions. Please complete/fill up the Hospital Claim Form (where necessary) and submit the relevant documents as required in the “claim checklist” that attached to the claim form


University of Malaya being the Policyholder will ensure all the international students registered for the new semester after February 2014 are covered under this medical/insurance plan underwritten by Etiqa Takaful Berhad. Etiqa Takaful is an established Takaful Company that provides a shariah compliance insurance package and is backed by the largest local bank, Maybank Group. For more further detail on Etiqa, please visit Etiqa website at www.etiqa.com.my

The overall plan provided is based on the arrangement made between the University, Insurance Provider and its Corporate Agency Company who managed this plan. This is compulsory plan to all the active students registered after February 2015.

This plan will be managed by the Corporate agency of Etiqa Takaful, NZ Network Management Services Sdn Bhd.



The summary of Plan are as follows :-

Policy Holder University of Malaya
Insured person International student of University of Malaya
Takaful/Insurer Etiqa Family Takaful Berhad & Etiqa General Takaful Berhad
Third Party Administrator Mediexpress (M) Sdn Bhd
Plan Type Plan 1(RM350) or Plan 2(RM500)
Current Annual Policy Period 14/02/2019 – 13/02/2020 (Annual Renewal)
Detail Scope of Coverage Please refer to “OUR INSURANCE/TAKAFUL PLAN” Section


Student’s Registration Period

I) Existing student from 14 January until 31 March of each year (if You register after 31 March, 3 main policy’s exclusions shall re-apply)
II) New Student Within one (1) month from registration date.


As required by UM, all students are advised to register and pay the premium directly with us within the time frame set above. HOW TO REGISTER?

Option 1 : Via On-line at www.myumtakafulplan.com
Option 2 : Manual registration at Etiqa Takaful Agency Office at Ground Floor, Block E, Perdanasiswa Complex, UM (during office hours; 9.00 am-5.00 pm)

Contact & Support


Please contact our 24 HOURS ETIQA HEALTHCARE CALL CENTRE at 1 800 88 9998 or email to etiqahealthcare@etiqa.com.myfor the following services :-

  • Hospital Admission/Discharged Matters
  • Requisition/Follow-up of  Guarantee Letterfor Hospital Admission
  • Membership Status and Emergency Cases
  • Latest list of Panel Hospital Nationwide

FOR OTHER SERVICES as per below :-

  • Claims Submission
  • Outpatient Matters
  • Follow-up claim status
  • Other Takaful/Insurance Products/Plan – Travel PA, PA, Motor Insurance
  • Private Car Road Tax Renewal
  • Others

Please contact/email or drop by our Agency Office :-
NZ Network Management Services SdnBhd
Ground Floor, Block E, Perdanasiswa Complex
University of Malaya
50603 Kuala Lumpur
(Near to ISC office)

Tel No :03-7956 9688 / 019-6025970
Email :etiqaagency.um@gmail.com

Any Complaint, please email to mzaidimsaad@gmail.com/fadhilah.s@etiqa.com.my


We use cookies to improve our website. Cookies used for the essential operation of this site have already been set. For more information visit our Cookie policy. I accept cookies from this site.Agree